SHIPPING & RETURNS
SHIPPING
Every order ships from our shop in Colorado within 1–2 business days. US only for now — international riders, we hear you, and it's on the roadmap.
| Order total | Cost | Transit time |
|---|---|---|
| Under $50 | $4.95 flat | 2–5 business days |
| $50 and up | Free | 2–5 business days |
You'll get a tracking number by email the moment your order leaves the shop. If tracking goes quiet for more than a few days, contact us and we'll chase the carrier so you don't have to.
RETURNS
30 days from delivery, unworn, full refund to your original payment method. Try them on indoors, check the fit against the sizing table — if it's not right, send them back. No restocking fee, no lecture.
- Step 1: Email support@gripheat.com with your order number and "return" in the subject.
- Step 2: We reply within 1 business day with a return address and instructions. Refunds land 3–5 business days after the liners arrive back.
Return shipping is on you unless we shipped the wrong item or size — then it's on us, obviously.
EXCHANGES
Fastest path: return the pair you have and place a fresh order for the size you need. That way the right size is riding toward you while the return is still in the mail.
1-YEAR WARRANTY
Every pair carries a one-year warranty on materials and workmanship, including the conductive silver-thread weave. If the weave stops conducting under normal riding and washing (machine cold, air dry — see care FAQ), we replace the pair free. Warranty doesn't cover crash damage, dryer heat, or the dog.
Questions about any of this? Talk to us. We ride. We answer within 1 business day.